GSL Logistics
Refund and Returns Policy

Customer Satisfaction & Purchase Protection

At GSL LOGISTICS, we are committed to providing quality shipping containers and container solutions backed by transparent policies and professional customer support. We understand that purchasing a shipping container is a significant investment, and we strive to ensure every customer receives a product that meets their expectations and requirements.

This Refund & Returns Policy outlines the conditions under which returns may be requested, the procedures for initiating a return, and how approved refunds are processed.

By purchasing from GSL LOGISTICS, customers agree to the terms outlined in this policy.

refund and return

Return Eligibility Period

18-Day Return Window

Customers may request a return within 18 calendar days from the date the container is delivered to the delivery address listed on the order.

Return requests submitted after the 18-day return period may not qualify for return consideration unless otherwise required by applicable law.

To ensure eligibility, customers are encouraged to inspect their container promptly upon delivery and report any concerns as soon as possible.

Eligible Return Conditions

To qualify for a return, the container must generally meet the following conditions:

  • The return request is submitted within the 18-day return period.
  • The container remains in substantially the same condition as delivered.
  • The container has not been permanently modified, altered, welded, cut, painted, or structurally changed.
  • The container has not been damaged due to misuse, neglect, accidents, or improper handling after delivery.
  • The container remains accessible for inspection and collection if a return is approved.
  • Proof of purchase can be provided.

All return requests are reviewed individually by our customer support team before approval.

Inspection Upon Delivery

Customers should inspect their container immediately after delivery.

We recommend reviewing:

  • Container size and specifications
  • Door operation and locking mechanisms
  • Exterior condition
  • Flooring condition
  • Structural integrity
  • Product accuracy compared to the order

Any concerns should be reported to GSL LOGISTICS promptly to allow timely review and resolution.

Non-Returnable Items

Certain products and situations may not qualify for return, including but not limited to:

Customized or Modified Containers

Containers that have been customized, modified, converted, or built to customer specifications may not be eligible for return unless a manufacturing defect or delivery error is confirmed.

Examples may include:

  • Container homes
  • Customized offices
  • Modified cabins
  • Special-order container structures
  • Customer-specific conversion projects

Damage After Delivery

Returns may not be approved where damage results from:

  • Improper site preparation
  • Customer handling
  • Accidents
  • Environmental conditions
  • Unauthorized modifications
  • Negligence or misuse

Special Order Products

Products specifically sourced or ordered to meet unique customer requirements may be subject to separate return conditions disclosed before purchase.

How to Request a Return

To initiate a return request, customers should contact our support team and provide:

  • Full name
  • Order number
  • Delivery address
  • Description of the issue
  • Supporting photographs where applicable

Our team will review the request and may request additional information before determining eligibility.

Return Review Process

Once a return request is received:

Step 1 – Request Review

Our customer service team reviews the information provided.

Step 2 – Product Assessment

Additional photographs, documentation, or inspections may be requested.

Step 3 – Approval Decision

Customers will be notified regarding approval, denial, or any alternative resolution options.

Step 4 – Return Coordination

If approved, arrangements will be made regarding collection, transportation, or return procedures where applicable.

Return Transportation Costs

Return shipping or transportation costs may vary depending on the reason for the return.

If the Return Results from:
  • Incorrect product supplied
  • Significant undisclosed defect
  • Order fulfillment error attributable to GSL LOGISTICS

The company may assume reasonable return transportation responsibility where appropriate.

If the Return Results from:
  • Customer preference changes
  • Site issues
  • Ordering mistakes
  • No longer needing the product

Return transportation expenses may be the responsibility of the customer.

Transportation costs, once incurred, may be non-refundable.

Refund Processing

Refund Timeline

Approved refunds are generally processed within 7 to 10 business days following final approval and completion of all necessary return procedures.

Refund processing time may vary depending on:

  • Internal financial review procedures
  • Banking institutions
  • Credit card processors
  • Payment service providers
  • Transaction verification requirements

While many refunds are completed sooner, customers should allow up to 10 business days for processing after approval.

Refund Method

Approved refunds will typically be issued using the original payment method whenever possible.

Refund methods may include:

  • Bank transfer refund
  • Credit card refund
  • Debit card refund
  • Other approved payment methods used during the original transaction

For security purposes, refunds are generally issued only to the original payer.

Partial Refunds

In certain circumstances, partial refunds may apply.

Examples may include:

  • Products returned with customer-caused damage
  • Missing accessories or components
  • Excessive wear beyond normal inspection
  • Costs associated with collection, transportation, or handling

Any deductions will be clearly communicated before final refund processing.

Order Cancellations Before Shipment

Customers wishing to cancel an order prior to shipment should contact GSL LOGISTICS immediately.

If the order has not yet entered dispatch, preparation, or transportation scheduling, cancellation may be possible.

However, orders involving:

  • Customized products
  • Special-order inventory
  • Reserved inventory
  • Completed transportation arrangements

may be subject to administrative, handling, or restocking fees where permitted by law.

Refund Limitations

GSL LOGISTICS reserves the right to refuse refund requests where:

  • Return conditions are not satisfied
  • Products have been altered or modified
  • Return requests fall outside the return window
  • Fraudulent activity is suspected
  • False or misleading information has been provided

Each case is reviewed fairly and individually to ensure a balanced outcome for both the customer and the company.

Our Commitment to Fair Resolution

Our goal is not simply to process transactions but to build long-term relationships based on trust, transparency, and professional service.

When concerns arise, we work with customers to identify practical and reasonable solutions whenever possible. We believe clear communication and fair review processes help create a better purchasing experience for everyone involved.

Contact Us

For questions regarding returns, refunds, or product concerns, please contact:

GSL LOGISTICS

Address: 85 Isidor Ct, Sparks, NV 89441
Phone: +1 (775) 232-8920
Email: sales@gslfreightlogistics.com
Website: gslfreightlogistics.com

GSL LOGISTICS

Established Since 2002

Providing dependable shipping container solutions and professional customer support throughout the United States.

Do you need help? Contact our specialist

Business Hours: Monday–Saturday,
8:00 AM – 6:00 PM CST

Tel: +1(775) 232-8920

E-Mail: sales@gslfreightlogistics.com
SUPPORT TEAM