GSL Logistics
Warranty Policy

Confidence in Every Container Purchase

At GSL LOGISTICS, we stand behind the quality and integrity of the shipping containers and container solutions we supply. We understand that purchasing a shipping container is a significant investment, whether for commercial storage, industrial operations, construction projects, agricultural use, or modular development.

Our Warranty Policy is designed to provide customers with clarity regarding warranty coverage, limitations, responsibilities, and the process for addressing qualifying warranty concerns.

This policy applies to eligible container purchases made directly through GSL LOGISTICS unless otherwise stated in writing.

Standard Warranty Coverage

12-Month Limited Structural Warranty

GSL LOGISTICS provides a 12-Month Limited Structural Warranty on eligible new and used shipping containers from the date of delivery.

This warranty is intended to cover structural defects that significantly affect the intended use and functionality of the container under normal operating conditions.

The warranty period begins on the date the container is delivered to the customer.

What the Warranty Covers

Subject to inspection and approval, the warranty may cover:

Structural Integrity Issues
  • Structural failures affecting the container’s usability
  • Significant defects in the container frame
  • Structural defects affecting safe operation under normal use
Door Functionality
  • Manufacturing-related defects affecting door operation
  • Defects preventing normal opening or closing under standard use
Weather Resistance
  • Significant structural defects resulting in abnormal water intrusion not caused by damage, modifications, or misuse after delivery
Manufacturing Defects

For eligible new or one-trip containers, warranty coverage may include manufacturing-related defects discovered during the warranty period.

New Container Warranty Coverage

New or one-trip containers typically offer the highest level of structural reliability and may qualify for full warranty coverage under this policy.

Coverage applies only under normal use conditions and according to the intended purpose of the container.

Used Container Warranty Coverage

Used containers are sold based on their condition classification at the time of sale.

While used containers are carefully evaluated before sale, minor cosmetic wear consistent with age and prior service is expected and does not constitute a warranty issue.

Warranty coverage for used containers remains limited to qualifying structural concerns that materially affect functionality.

What Is Not Covered

The warranty does not cover normal wear and tear or conditions that naturally occur over time.

Examples include:

Cosmetic Conditions

  • Scratches
  • Surface rust
  • Paint fading
  • Dents
  • Minor cosmetic imperfections
  • Previous repair marks

These conditions are common within the shipping container industry and do not affect structural performance.

Customer Modifications

The warranty becomes void if the container has been modified, including but not limited to:

  • Welding
  • Cutting
  • Structural alterations
  • Installation of doors or windows
  • Roofing modifications
  • Electrical installations
  • Plumbing installations
  • Conversion into container homes or offices without written approval

Improper Use

Warranty claims will not be approved for damage resulting from:

  • Misuse
  • Neglect
  • Abuse
  • Overloading
  • Improper lifting
  • Improper transportation
  • Unauthorized relocation
  • Accidents
  • Impact damage

Environmental Factors

The warranty does not cover damage caused by:

  • Flooding
  • Hurricanes
  • Tornadoes
  • Earthquakes
  • Wildfires
  • Severe storms
  • Extreme weather events
  • Acts of nature beyond reasonable control

Customer Responsibilities

To maintain warranty eligibility, customers are responsible for:

  • Using the container for its intended purpose
  • Maintaining proper site conditions
  • Ensuring adequate support and leveling
  • Performing routine inspections
  • Reporting concerns promptly
  • Preventing avoidable damage

Failure to maintain reasonable care may affect warranty eligibility.

Warranty Claim Process

If you believe your container qualifies for warranty review, please contact GSL LOGISTICS as soon as possible.

Customers may be asked to provide:

  • Order number
  • Proof of purchase
  • Delivery information
  • Description of the issue
  • Supporting photographs
  • Additional documentation if necessary

Warranty Inspection

All warranty claims are subject to review and inspection.

GSL LOGISTICS reserves the right to:

  • Request photographs or videos
  • Conduct a remote assessment
  • Request additional documentation
  • Arrange an inspection where appropriate

Warranty approval is determined after reviewing all available information.

Warranty Resolution Options

If a claim is approved, GSL LOGISTICS may, at its sole discretion:

Repair

Arrange reasonable repairs to address the qualifying issue.

Replacement

Provide a replacement container or comparable unit where practical.

Partial Credit

Offer an appropriate credit or adjustment based on the nature of the issue.

Alternative Resolution

Provide another commercially reasonable solution based on the specific circumstances.

Warranty Limitations

This warranty is limited solely to the container purchased from GSL LOGISTICS.

Under no circumstances shall GSL LOGISTICS be responsible for:

  • Business interruption
  • Loss of revenue
  • Loss of profits
  • Storage costs
  • Project delays
  • Consequential damages
  • Indirect damages
  • Third-party expenses

The remedies outlined in this policy constitute the customer’s exclusive warranty remedies.

Transferability

Unless otherwise agreed in writing, warranty coverage applies only to the original purchaser and is not automatically transferable to subsequent owners.

Commitment to Customer Satisfaction

At GSL LOGISTICS, we believe long-term customer relationships are built on transparency, reliability, and professional service.

While no product is immune to unforeseen issues, our team remains committed to reviewing legitimate concerns fairly and working toward practical resolutions whenever possible.

Our goal is to ensure customers have confidence not only in the containers they purchase but also in the support they receive after delivery.

Contact Warranty Support

For warranty-related questions or claim submissions, please contact:

GSL LOGISTICS

Address: 85 Isidor Ct, Sparks, NV 89441
Phone: +1 (775) 232-8920
Email: sales@gslfreightlogistics.com
Website: gslfreightlogistics.com

GSL LOGISTICS

Established Since 2002

Providing dependable shipping container solutions and professional customer support across the United States for more than two decades.

Do you need help? Contact our specialist

Business Hours: Monday–Saturday,
8:00 AM – 6:00 PM CST

Tel: +1(775) 232-8920

E-Mail: sales@gslfreightlogistics.com
SUPPORT TEAM